General Questions

It's easy. First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the 'Add to Cart' button.

When you are ready to checkout, you have two options to choose from; You can click the 'Checkout Now' button right after you've added an item to your Cart the Cart or Checkout button in the upper right hand section of every page.

After making your selection, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

Phone/Fax Orders: You can also place your order by calling us at 800-266-0971.

While we do not offer assembly as an add-on service, most homeware items are delivered fully assembled, unless otherwise requested by a customer or noted by our vendors. 

As for our giftware selection, find instructions for our products alphabetically listed here

If you cannot find your product listed. Please reach out to products@peterandrews.com and someone will get in touch to provide additional materials. 

If the item is available in a store or in a warehouse, it can be ordered. Call your local store, check online or call us at 800-266-0971.

If there are no disclaimers on the product page, the item is currently available to ship.

If you cannot find what you want on our webstore or something is no longer listed, we suggest you call a store near you as they may have it in stock.

Regarding Custom Orders: Production time varies from vendor to vendor. Once your order is submitted, a Furniture Customer Service Associate will call you to discuss the details of your Stock Plus order.

Sorry about that, please call 1-800-266-0971 for us to send over replacement pieces immediately. You will need the 6-digit Product SKU number for the product that needs replacement. 

We Proudly offer a number of eco-friendly products and consider ourselves small business leaders in going green! Every little bit helps, so we make sure to partner up with manufacturers who are doing their part too. 

Look for the FSC tag on any of the dozens of floor items we have on sale, which proves that the wood and other manufacturing materials are made using recycled material. 

For more info go to www.fsc.org

Feature Coming Soon.

We accept a variety of payments including PayPalMasterpass, MasterCard, Visa, Visa Checkout, American Express, AmEx Express Checkout and Google Pay.

Shipping and Delivery

All items giftware and smaller items that qualify (given size and bulk considerations) will be shipped in a standard protected box, while furniture orders are built and sent from our warehouses once the orders are ready and your schedule is free. 

Each box is carefully packed in a protected box so that your order arrives in good condition. While some items may not qualify for gift boxing, we will gladly enclose a gift message free of charge with any order. And don’t worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

If you are ordering multiple quantities of the same item and wish to send them to different addresses, make sure to add each item to your cart and to complete your orders separately. You will be able to specify the different addresses on the Shipping page in Checkout.

Our Goal at Peter Andrews is to deliver your purchase in the quickest, most-economical and safest way possible. 

Peter Andrews uses the USPS's standard ground shipping rates for giftware and smaller items, and a White Glove delivery service to deliver your new furniture. 

Each furniture delivery typically is about 8% to 10% of the order typically. 

Please call 1-800-266-09713 for any questions regarding shipping upgrades.

All Peter Andrews home and giftware can be sent anywhere within the continental U.S. 

Our White-Glove furniture service currently delivers to the New York Tri-State area. Put in your ZIP during checkout to check delivery availabilty. 

Order Status

Taxes are calculated for each shipping address total based on the state to which the item(s) is shipped. We will add all applicable taxes to items shipped to AL, AZ, CA, CO, CT, DC, FL, GA, HI, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TX, UT, VA, VT, WA, WI, WV and WY.

At Peter Andrews, our goal is to deliver your furniture in the quickest way offering you the best service at the best price. We review each order individually, factoring in destination, weight and size of items. These factors are used to determine the shipping method or methods selected for each order. Items ordered together may not ship together.

In-stock accessories and small furniture items are shipped via standard delivery and arrive at your door in 4-6 business days. Business days are Monday through Friday, excluding holidays. Furniture and furniture accessories shipping by White Glove Delivery cannot be upgraded to Second Day or Next Day Air.

Larger in-stock boxed/furniture items are shipped using our local logistics team and arrive within 7-10 business days from the time the order leaves the warehouse.

Furniture Deliveries are made door-to-door. You will receive a call two days before your scheduled delivery date with a 2-3 hour delivery time frame. A responsible adult, at least 18 years of age, must be home to sign for the deliveryWe'll unpack the items, place them in the room of your choice and remove the packaging materials. Should you need to reschedule or cancel your delivery, please contact us at least 3 days prior to the scheduled delivery date to avoid a $35 rescheduling fee. Please note that deliveries are routed geographically, therefore, we are unable to honor specific delivery time frame requests. 

In-Home Delivery to ZIP codes within the continental U.S. that are more than 100 miles from our shipping points are contracted out with a professional shipping company. Shipping time for our Long Distance In-Home Deliveryservice is approximately 15-20 business days, though remote areas may take longer.

A Furniture Specialist will contact you within 48 hours of placing your order to discuss your order and delivery informationYou will receive a call up to 24 hours before your scheduled delivery date with an estimated time of deliveryA responsible adult, at least 18 years of age, must be home to sign for the deliveryWe'll unpack the items, place them in the room of your choice and remove packaging materials to your curbside or closest trash area

Hundreds of additional colors, frames and fabrics are offered online and in stores to complement our stock furniture offerings. Please note: additional colors, frames and fabrics are not returnable. 

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